Refund Policy

Tour Package Refunds

Tour-package payment, cancellation and refund terms are agreed directly between the Traveler and the independent Tour Operator. The Tour Operator is responsible for explaining, administering and honoring its own terms.

No Platform Handling of Tour-Package Money

LetsGoToEthiopia.com, Naomi Investments LLC and Bridge Technologies PLC do not collect, receive, hold, safeguard, escrow, process, distribute or refund payments for Tour Operator packages. Refund requests and payment disputes must be directed to the responsible Tour Operator.

Marketplace Assistance

The platform may provide communication tools, preserve marketplace records, request information or take marketplace-integrity action. This does not make the platform a party to the Tour Operator’s agreement or responsible for deciding a private refund dispute.

Traveler Guidance

Before paying a Tour Operator, Travelers should obtain clear written terms covering the price, any deposit, payment schedule and method, cancellation, refund, rescheduling and package changes.