Cancellation Policy

Overview

Cancellation policies vary by vendor and service type. Each listing displays the specific cancellation terms. This document outlines the general framework.

Customer Cancellations

Standard Cancellation Timeline

• 30+ days before service: Full refund (minus processing fee)
• 15-29 days before service: 50% refund
• 7-14 days before service: 25% refund
• Less than 7 days: No refund

Emergency Cancellations

Exceptions may be made for documented emergencies including:

• Medical emergencies (doctor's note required)
• Natural disasters
• Government travel restrictions
• Flight cancellations by airline

Contact us within 24 hours of the emergency with supporting documentation.

Vendor Cancellations

If a vendor cancels a confirmed booking:

• Customer receives full refund immediately
• Vendor may be subject to penalties
• Platform will assist in finding alternative arrangements

Weather-Related Cancellations

For outdoor activities affected by severe weather:

• Vendor may reschedule at no charge
• If rescheduling is not possible, full refund applies
• Minor weather inconveniences do not qualify for refund

No-Show Policy

If you fail to show up for a confirmed booking without prior cancellation:

• No refund will be issued
• Full payment is due to the vendor
• Repeated no-shows may result in account suspension

How to Cancel

1. Log in to your account
2. Go to "My Bookings"
3. Select the booking to cancel
4. Click "Cancel Booking" and follow prompts
5. You will receive confirmation via email

Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds return to original payment method
• Processing fees ($5 or 3%, whichever is higher) are non-refundable

Partial Cancellations

For group bookings, if some participants cancel:

• Cancellation policy applies per person
• Remaining participants may proceed with booking
• Price per person may increase if minimum group size not met

Modifications vs. Cancellations

Date or service changes may be possible without full cancellation:

• Contact vendor directly to request modification
• Subject to availability and vendor approval
• Modification fees may apply

Disputes

If you disagree with a cancellation decision, you may file a dispute within 7 days. Our team will review and mediate.

Contact

For cancellation assistance:
Email: info@letsgotoethiopia.com
Phone: +1 (612) 702-4651